Working with seniors can be one of the most rewarding career paths by establishing trusting relationships with your older clients. However, meeting them for the first time can be challenging. Some seniors are used to being independent and may resist having a third-party assist them. Although it can be tough at first, taking on a compassionate and empathetic approach builds lasting, worthwhile connections with your senior clients. Keeping these tips in mind will help you make better connections, and your clients will thank you for it:
1. Get to Know Your Client
Asking clients about their hobbies, interests, families, or careers can form an instant connection. Additionally, their answers can help you anticipate their needs and be the stepping stones toward a caring relationship. These simple questions engage your clients and let them know they’re more than just another person you’re helping. Active listening skills are essential – take note of what they say and follow up with them to learn more.
2. Maintain Their Autonomy
Senior clients might feel nervous having a stranger address their needs and concerns. It’s important to respect their independence and let them know you’re there to support them. Demonstrate that by giving them as much autonomy as possible as long as their decisions don’t jeopardize their safety. Allowing them control supports a trusting relationship.
3. Match Your Communication to Their Needs
Some seniors can communicate easily, while some may use non-verbal cues and gestures. It’s important to tailor the way you communicate to what’s best for them. This could mean shortening your sentences, pointing to objects, or anticipating the needs of those who are unable to communicate.
4. Express your Experience
Sharing your previous experiences with your client can alleviate their anxiety and build their trust. You might mention how many years you’ve had your career or the type of assistance you’ve offered clients before. Just make sure to keep personal information about yourself or other clients confidential.
5. Share a Laugh
Supporting your senior clients can be difficult, but keeping a sense of humor can be the key to building a bond. Sharing a laugh can diffuse tension and anxiety for both parties. Maintaining an easy-going, approachable demeanor expresses you’re on their side.
Forming a solid relationship between you and your client is essential to provide the best service and support. Exercise patience and adjust your approach to fit your client’s unique needs. You’ll benefit from keeping these tips and mind, and so will they.
